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Major Telecommunications Service Provider

Company Challenge

With continuing efforts to reduce expenses, this major telecommunications company reviewed its business model and its focus on key processes and competencies. The IT external development budget was minimal, and the company was being forced to reduce headcount and eliminate certain tasks. Although important to each of its processes, the internal IT organization consisted of people with competencies outside the larger scope of the company. This team developed and maintained software that provides an information delivery mechanism, via a data warehouse, to the company's analysts in support of the following functions: credit policy and strategy, process measures, policy effectiveness, center performance reporting, and results analysis and reporting. The company needed to respond to expense pressure and still maintain the quality of the analytics that the data warehouse provides.

Tekmark's Solution

Tekmark was selected through a competitive bid process to outsource the company's data warehouse and associated IT functions. We proposed a deal that was based on a cost-plus arrangement plus an incentive program. This program was based on aligned goals and common measurement of business value of projects that forced us to respond quickly to the changing dynamics in the business.

Value and Benefits Delivered

Tekmark has consistently exceeded the company's return-on-investment (ROI) and performance targets over the four years that the outsourcing arrangement has been in place. Tekmark has improved their analytics while reducing expenses by over 20 percent each year. Tekmark also provided analysts that continue to find ways to lower the company's uncollectibles and improve collection processes.

Learn how Tekmark's real-world Telecom Solutions work for...